Refund and Returns Policy for BrytonStocks
Effective Date
At BrytonStocks, we want you to be completely satisfied with your purchase of bathroom accessories. If you are not entirely happy with your order, we’re here to help. Please read our Refund and Returns Policy carefully to understand how to return items and request refunds.
1. Return Eligibility
You may return items under the following conditions:
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Damaged or Defective Products: If your bathroom accessory arrives damaged or defective, please notify us within [X] days of receiving the item. You may be required to provide photos of the damage for verification. Once confirmed, we will offer a replacement or a full refund.
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Incorrect Orders: If you receive the wrong product, please contact us within [X] days of delivery. We will arrange for the return of the incorrect item and send the correct one or issue a refund.
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Unopened and Unused Items: You may return unopened and unused items in their original packaging within [X] days of delivery for a full refund or exchange. The items must be in new and resellable condition.
2. Non-Returnable Items
Certain items cannot be returned, including:
- Custom or Personalized Items: Products that have been customized or personalized specifically for your order.
- Final Sale Items: Items marked as final sale or clearance are not eligible for return or refund.
- Opened Items: Any products that have been opened, used, or are no longer in their original packaging.
3. Refund Process
To request a refund, follow these steps:
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Contact Us: Email us at [Insert Contact Email] or call [Insert Phone Number] within [X] days of receiving your order. Provide your order number, the reason for the return, and any relevant photos (if applicable).
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Return Authorization: Once your request is approved, we will provide instructions for returning the item, including a return authorization number.
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Return Shipping Costs: If the return is due to our error (e.g., damaged or incorrect item), we will cover the return shipping costs. For all other returns, you will be responsible for the shipping costs.
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Inspection and Approval: After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method within [X] business days.
4. Exchanges
If you received a defective or incorrect item and wish to exchange it for the correct one, please contact us within [X] days of delivery. We will arrange for the exchange, provided that the item is unused and in its original packaging.
5. Order Cancellations
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Before Shipment: If you need to cancel your order, please contact us as soon as possible. Orders that have not yet been processed or shipped can be canceled for a full refund.
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After Shipment: Once an order has been shipped, it cannot be canceled. However, you may return the item in accordance with this policy.
6. Late or Missing Refunds
If you haven’t received your refund after the stated processing time, please take the following steps:
- Check Your Bank or Credit Card Account: Ensure that the refund hasn’t been credited yet.
- Contact Your Bank or Credit Card Company: Sometimes refunds take additional processing time before they are officially posted.
- Contact Us: If you’ve followed these steps and still have not received your refund, please contact us at [Insert Contact Email] or [Insert Phone Number].
7. Contact Us
For any questions regarding our Refund and Returns Policy, please contact us:
BrytonStocks
Address: 4560 Prospect Street, Camden, New Jersey, United States
Phone: 856-721-5874
Email: info@ brytonstocks.com